eBorn is engaged in managing SAP server and infrastructure for one the largest retail giant in India. The complete support is operational for more than 27 servers, these servers managed for their uptime and users managements. The expert and dedicated team is involved in monitoring, dump analysis, lock entries, system performance tuning and background job monitoring.
eBorn SMEs are involved for data growth monitoring, reorganization of system tables and back up monitoring. The application servers parameters are fine-tuned and review for their effectiveness periodically.
To support this activity eBorn has set up a dedicated ODC (Offshore Deliver Center ) at eBorn’s premises. This ODC is equipped with all necessary infrastructures, dedicated links and meeting security and safety guidelines provided by customer. The ODC is also audited for its technological security features.
The total User activities are managed for more than 1900 tickets for a month, this includes authorization control, user maintenance, transports and managing OSS connections. The complete support activities are controlled through specialised support management tools to monitor the effectiveness and SLAs.
eBon involves in multiple improvement initiatives which help the business to run and bring new values. These activities involve bringing new applications in the current infrastructure , addition and upgrade of present infrastructure.