eBorn recently completed SAP CRM & CRM Analytics implementation for one of the largest Automotive giant in Thailand. This is the first successful implementation of SAP CRM along with DBM Integration in Thailand, 260 dealers across Thailand are using this system. Team of 6 CRM specialists along with Experts managed complete solution design for SAP CRM with end to end integration.
It was really amazing to manage & work with such a large team of approximately 100+ consultants from different SAP Implementation partners and different part of the world and culture.
> Data duplicity is avoided, such as customer de-duplication check .and Service transactions are not replicated in SAP CRM with error management
> Standard SAP Middleware was enhanced for replication of data between SAP CRM and SAP DBM
> Middleware queues were managed in such a way that even if so many users are working with huge amount of data, data is flowing seamlessly across the systems.
> Complete New application was designed and scheduled , which will automatically checks the mileage from the service orders and calculates next service date and create follow-up in the SAP CRM using readymade templates
> SAP PI is used for integrating multiple systems with SAP CRM
> Master data was loaded for all the dealers
> Interface between dealer legacy system and SAP CRM till the dealer is moved to SAP CRM, and switching off the interface after roll-out
> Duplication check for the data from dealers for master as well as transaction
> Custom middleware was developed to replicate campaign and lead Between SAP CRM and SAP DBM so that lead and discount offered from CRM can be used in SAP DBM
> Web UI Enhancement is done to design complete dynamic screen and attached this screen on SAP CRM standard Web-UI.
> Standard workflow has been enhanced with multiple steps to manage complex structure & Flow of complaint management.